Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud.
Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking.
Collaborate with Service Engineers to validate and update technical information.
Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst.
Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning.
Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability.
Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.

Bachelor’s degree in engineering, Technical Service, Information Management, or related field.
5+ years of experience in aftermarket service operations, spare parts management, or Salesforce Service Cloud administration.
Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors.
Experience collaborating with distributors to ensure correct use of digital service solutions.
Familiarity with ERP/PIM systems and master data governance.
Excellent communication, training, and problem-solving skills.
Fluent in English and French; additional languages a plus.

Senior Systems Analyst – CRM Global Services

Key skills