Own Product Knowledge Management at TomTom, ensuring salespeople can correctly pitch the product
Own and maintain internal product chatbot ensuring it delivers best in class support experience for internal stakeholders
Design systems and processes that organize and surface product knowledge throughout the company
Support product knowledge tooling stack
build and upkeep centralized knowledge repositories
Conduct audits of existing content, capture institutional and engineered knowledge

Experience delivering projects around system architecture, design thinking, or operational analytics
Basic knowledge on system architecture and ability to understand knowledge systems, APIs, storage layers and services integration
Cross-functional know-how with experience managing large-scale projects that span many teams
Extensive experience building new operational processes from start to finish
Strong investigative and critical thinking skills
Experience with modern AI systems (AI prompting, workflow automation, output validation, model error identification)
Ability to build small internal tools, scripts, or automations to support knowledge workflows
[Preferred] Academic or professional experience with information systems/library science, knowledge management, or operations research

A competitive compensation package
Time and resources to grow and develop, including a personal development budget and paid leave for learning days
Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
Enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
Work flexibility, where TomTom’ers use both the office and home to focus, collaborate, learn and socialize
Improve home office with a setup budget and get extra support with a monthly allowance
Options to work from your home country and abroad for a set number of days each year
Competitive holiday plan plus an extra day off to celebrate your birthday
Join annual events like Hackathon and DevDays

Product Operations Specialist

Key skills