Own the post-sale customer relationship for an assigned portfolio of customers
Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
Establish success metrics and track progress through regular business reviews and strategic planning sessions
Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
Identify and support at-risk accounts through targeted adoption and enablement strategies
Document and articulate customer value realization through business cases and success stories
Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
Experience building mutual success plans, business cases, or documented account strategies
Experience working with complex organizations managing multiple priorities and stakeholders
Strong executive-level communication and presentation skills
Customer-first mindset with high emotional intelligence
Ability to prioritize and manage multiple complex accounts simultaneously
Proven ability to collaborate across internal and external stakeholders

Business Customer Success

Key skills