Lead Analyst, Customer Insights

Role Overview

• Customer Insights as part of JJMT Surgery / Ethicon “data & insights ecosystem”.
• Goal is to scale & operationalize insights sharing & actioning, progressing to more proactive and predictive insights, vs. customized & reactive.
• Partner with Data Science and Solutions, IT, Customer Solutions (“the Center”), other teams to identify where and how to scale capabilities.
• Develop and support innovative approaches to improving operating efficiency by eliminating redundant steps and automating manual work as appropriate.
• Complete Connected Account Planning process FSO+KAM+Marketing+etc., along with other evolved approaches to integrated measurement & optimization.
• Proactively find opportunities for business performance improvements and collaborate effectively with aligned KAM team members, along with finance, marketing, IT, etc.
• Lead business planning and targeting initiatives and raise the level of understanding across the organization of Customers, Accounts, Procedures, Products, Contracts, IDNs, Competition and Market Dynamics.
• Support the system/customer-level strategic planning, financial planning and ongoing performance measurement & optimization processes.
• Find opportunities and gaps for respective scope, in alignment with overall business growth strategies.
• Drive intuitive user-friendly reporting (reports and solutions) across the business through partnering with internal partners, ensuring an environment for success exists.
• Develop and support innovative approaches to improving operating efficiency by eliminating redundant steps and automating manual work as appropriate.
• Deliver metrics for Key Account Management/other teams linked to commercial strategy, deal excellence and performance targets.
• Share key assessments, standard methodologies on ongoing basis.
• Drive pull-through and shared accountability to metrics and approach
• Maintain Area Rosters, Track deal performance and work with appropriate team members to ensure alignment and ensure deals are win-win.
• Lead business planning and targeting initiatives, and raise the level of understanding across the organization of Accounts, Procedures, Products, Contracts, IDNs, Competition and Market Dynamics.
• Create open environment for team members across Customer Insights to share perspective on current events across regions, and feedback on how to improve analytics capabilities
• Recognize team members' contributions to projects and major initiatives in team settings to acknowledge team's success

Requirements

• Required Minimum Education : BS/BA in business, marketing, statistics, mathematics, or related field is required.
• Required Years of Related Experience: 6-8 years of work/industry experience.
• A minimum of three (3) years of progressive experience in Finance, analytics, or data analysis
• Leadership Experience with Field Sales, Information Management/Information Technology, Contracting and/or Marketing organization.
• Superior understanding of data analysis and field sales/contracting landscape to build impactful trends analysis
• High Technical Skills that include: advanced capabilities in Microsoft Excel; advanced visualization (e.g. Tableau, Qlik, PowerBI); Data Analysis techniques (e.g. SPSS, SAS, Python, R); MS Office
• Proficient in designing, cleansing, and transposing data to ensure accuracy, consistency, and alignment with business requirements.
• Extensive experience in partnering with and leading a cross-functional team and organizational build-out.
• Ability to identify shortcomings in systems, processes, or tools and drive effective solutions for process improvements.
• Ability to develop effective strategies and translate them into tactical activities to improve sales force effectiveness to include sales planning tools
• Solid understanding of agile methodologies and product development processes

Tech Stack

• Python
• Tableau

Benefits

• medical, dental, vision, life insurance
• short
• and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension)
• savings plan (401(k))
• long-term incentive program
• Vacation – up to 120 hours per calendar year
• Sick time
• up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year