Deeply understand our users—their problems, workflows, and jobs-to-be-done—to ensure we are always solving for the right thing.
Conduct qualitative and quantitative research with customers and internal stakeholders.
Map and optimize customer journeys
Develop journey maps, service blueprints, playbooks, and governance models that align front-stage and back-stage processes.
Facilitate workshops and co-design sessions.
See solutions through to delivery, including contributing UI and interaction design within Elation's established design system.
Manage stakeholder relationships across all levels of the organization and be able to articulate complex design ideas through storytelling, data, and design artifacts.
Establish service design standards and reusable frameworks.

4+ years of experience in service design, UX design, systems design, HCI, or related design fields
Experience designing complex, cross-functional service ecosystems
Passion for translating ambiguity into structured, actionable plans
Deep understanding of system design principles, service design, stakeholder facilitation, cross-disciplinary leadership
Familiarity with AI-powered and agentic user experiences
Familiarity with AI design, research, and development tools; and the wisdom to know when they are appropriate
Nice to haves:
Experience in healthcare, health tech, SaaS, or regulated environments
Familiarity with clinical workflows or practice operations
Experience scaling services in high-growth organizations

Senior Services Designer

Key skills