Provide Tier 2 technical product support, offering deeper expertise for more complex inquiries
Deliver system design assistance to ensure customers achieve the best possible experience with Shure products
Conduct training sessions and present product demonstrations at trade shows, seminars, and sales meetings
Resolves customer application issues, including performing follow-up technical support, by working with other departments.
Assists in the selection of the appropriate Shure product based on the application.
Provides technical assistance in the design/integration of the applications and software installation and configuration.
Develops and suggests product improvements and modifications based on customer requirements.

Bachelor’s degree in audio, electrical engineering, or related field
Minimum 2 years of demonstrated experience working with electronics, acoustic principles, sound reinforcement, recording, and/or conferencing systems.
Demonstrated experience in application and troubleshooting in both MAC and Windows environments.
Familiarity with Networking principles, implementation and basic troubleshooting desired.
Digital audio signal processing implementation, configuration, and troubleshooting.
RF and broadcast principles, implementation, and troubleshooting.
Demonstrated experience in application and troubleshooting of digital audio and content creation with mobile devices and related technologies (iOS, Android, Bluetooth, etc.).
Computer literacy required, word processing; database; spreadsheet.
Superb problem-solving/troubleshooting skills.
Excellent telephone and interpersonal communication skills.
Excellent presentation skills, especially in groups (2
500 people).

Engineer II, Applications – Technical Customer Support

Key skills