Key skills
CommunicationSales
About this role
Role Overview
- Lead & SME: Provide daily guidance to CSRs.
- Serve as a subject matter expert on customer inquiry resolution and contract administration.
- Facilitate escalated customer issue resolution.
- Provide onboarding direction to newly hired CSR.
- Initiate new customer set up and portal access.
- Monitor set up process and address delays to ensure safety and compliance requirements are completed.
- Initiate account changes (bank account, address, etc.) as needed.
- Provide customer information on how to do business with CHS and utilize digital tools.
- Provide customers with posted bids and price sheet quotes.
- Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions.
- Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
- Intake payments and provide explanation of how to apply.
- Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality.
- Review contract details provided by sales team to ensure accuracy.
- Precisely execute contract creation and amendments.
Requirements
- 3+ years of experience in Customer Support and/or Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance