Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis
Execute on claims strategies to achieve claims quality, customer service and operational objectives
Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines
Document information related to the claim and make decisions consistent with claims standards and local laws
Evaluate and handle claim payments
Review and determine validity of any supplement requests
Serve as a mentor to less-experienced claims professionals. Support the strategy and operations of Auto claims.
Assists in industry analysis and benchmarking studies
Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves
Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims
Other duties as assigned.

Five to seven (5-7) years of working experience at a commercial auto carrier handling material damage claims nationally.
Claims experience with Commercial Middle Market Customers a plus.
Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong time management and organizational skills
Creative, out of the box thinker who refuses to accept the status quo.
Ability to take part in active strategic discussions
Ability to work well independently and in a team environment
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Willing and able to travel 10%

multiple medical plans plus dental, vision and prescription drug coverage
a competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care

Claims Examiner, Commercial Auto

Key skills