Senior Programmer

Role Overview

• Develop and modify Nuvolo/ServiceNow application configurations including web-based applications, client-server components, and OS scripts for process automation.
• Apply expertise in RDBMS and SQL to support CDW data integration, ETL processes, import scripts, and data interface maintenance.
• Implement and integrate COTS software and third-party applications (e.g., test equipment manufacturers, IOMT solutions) into the existing Nuvolo architecture.
• Plan, document, code, modify, test, and implement application changes in accordance with VA Systems Development Methodology and ESM ITSM governance procedures.
• Provide biweekly release coverage — attending Thursday release windows (7pm–11pm ET) and performing testing, validation, and post-release support as required.
• Develop and execute test cases within ServiceNow test plans and test suites; coordinate UAT with VA Product Owners and document results.
• Perform root cause analysis and incident remediation for P1–P4 incidents within SLA timeframes.
• Support Operations and Maintenance Epics and Enhancement Epics as prioritized by the HTM Program Office each sprint.
• Maintain and configure ServiceNow security roles, support groups, and user group access for the Nuvolo User Group.
• Assist in the development and maintenance of Network Business Rule Mapping reports, data models, and process models.
• Contribute to sprint planning, daily standups, retrospectives, and Scrum velocity tracking under Agile/Scrum methodology.
• Ensure all software changes are tested in sub-production environments before migration to production per ESM Release and Deployment processes.

Requirements

• BA/BS degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 8 years of hands-on experience programming applications.
• Proficiency in web-based and client-server application development (e.g., JavaScript, Glide scripting, Python, or similar).
• Strong working knowledge of SQL and relational database design applicable to VA CDW integrations.
• Experience with COTS software implementation and integration within enterprise IT environments.
• Familiarity with Agile/Scrum SDLC methodology and ServiceNow platform governance.
• Ability to provide after-hours support for scheduled releases, upgrades, and Priority 1 incidents.

Tech Stack

• ETL
• ITSM
• JavaScript
• Python
• RDBMS
• SDLC
• ServiceNow
• SQL

Benefits

• health insurance (medical, dental and vision)
• paid time off
• federal holidays
• matching 401K plan