Director of Partnership Success

Role Overview

• Drive partnership success outcomes across the existing accounts, including increased retention, engagement, satisfaction, and long-term value realization.
• Lead the execution of partnership success strategies in alignment with Teachstone’s organizational goals, ensuring consistent, high-quality partner engagement and outcomes.
• Work alongside Partnership Success leadership to define, track, and regularly report on partnership success metrics, including client health, contract utilization, engagement indicators, and individual and team performance.
• Monitor partnership health trends, proactively identify risks and opportunities, and implement mitigation strategies to support long-term partner success.
• Support, coach, and develop Partnership Success Managers to strengthen consultative skills, strategic thinking, product knowledge, and data-informed decision making.
• Engage directly with strategic partners and escalated or complex accounts as needed, coordinating cross-functional resources to ensure timely resolution and positive outcomes.
• Oversee Partnership Success involvement in onboarding, implementation, and lifecycle processes to ensure a seamless and consistent partner experience.
• Partner closely with Sales and cross-functional leaders (including Client Strategy, Policy, R&E, Marketing, Product, Services, Finance, etc.) to align on partner needs, share feedback, and coordinate solutions.
• Serve as a senior internal advocate for partners by synthesizing partner insights to inform improvements to Teachstone’s offerings, processes, and engagement models.
• Contribute to building and sustaining a high-performing Partnership Success team and a culture of collaboration, accountability, and continuous improvement.
• Support process improvement, systems implementation, and other initiatives as Teachstone continues to grow and mature.

Requirements

• Bachelor’s degree in education or a related field, or equivalent experience.
• 7+ years of Progressive experience in client success, account management, service delivery/implementation, or related roles, including experience leading, mentoring, or managing teams.
• Proven ability to manage complex client relationships, build trust, and drive meaningful client outcomes.
• Demonstrated success leading, coaching, and supporting high-performing teams to deliver consistent, high-quality results.
• Strong operational and analytical skills, including process improvement, problem solving, planning, prioritization, and execution.
• Ability to build and maintain effective, collaborative relationships with a diverse set of internal and external stakeholders across functions.
• Ability to navigate ambiguity and adapt effectively to evolving business priorities.
• Understanding of educational systems and best practices in child and teacher development, with the ability to apply this knowledge in partner-facing work.
• Excellent written, verbal, and presentation skills, with the ability to communicate clearly and effectively across roles and levels.
• Willingness to travel as needed, up to 25%.
• Proficiency with Salesforce, Google Workspace, and related productivity tools.

Benefits

• Medical/dental
• 401(k)
• PTO
• Insurance
• Development opportunities