About this role
Role Overview
- Diagnose and replicate M&E system issues
- Escalate unresolved issues to the M&E admin after successful duplication
- Review and revise processes within to improve efficiency and effectiveness
- Document process changes and ensure alignment with organizational standards
- Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
- Ensure all changes are tested and validated before deployment to the production environment
- Accurately classify all resolutions taken to resolve issues in the IT Ticket System
- Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
- Support training to end-users on new features, system changes, and best practices
- Develop and update training materials and documents
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Three (3) years of related work experience
- Experience in computer software and Microsoft Office suite
- Able to work flexible hours
- Comfortable with changing priorities on short notice
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Available for occasional overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Paid time off, including vacation and sick leave
- Opportunities for professional development and training
- Flexible work schedule