Senior Configuration Business Analyst – Alight Leave Solutions

Role Overview

• Reviewing client leave and disability policies, documenting client requirements, and translating needs into the business requirements documents.
• Writing clear and concise business requirements ensuring that requirement statements are complete, consistent, comprehensible, feasible, unambiguous, traceable, and verifiable
• Identifying process gaps or risks and providing Alight best practices, and data-driven solutions to the client.
• Leading the client through the Alight claims system including workflows and system demonstrations.
• Discussing employee and employer communications and obtaining redlines and client approval; implementing and configuring agreed upon versions.
• Conducting and improving test matrices, executing test scenarios, addressing configuration gaps, resolving issues, and securing client approval for user acceptance testing.
• Managing development tickets, client standups, and defect fix support.
• Maintaining accurate and timely delivery commitments in project tracking tools approved by management.
• Aligning custom configurations and development to the Alight development release schedule.
• Improving existing internal processes by studying current practices, identifying bottlenecks, and recommending efficient solutions.
• Collaborating with all internal and external stakeholders.
• Supporting enterprise-level analysis responsibilities including planning and scoping interdependent activities and leading senior business stakeholders to make informed decisions.
• Demonstrating a deep understanding of the business and business process, including building great partner relationships with key business stakeholders.
• Leading and supporting the efforts of other business analysts including coordination and oversight of the work of other business analysts.
• Providing strategic consultative leadership to drive solution design decisions, prioritization tradeoffs, and stakeholder alignment.
• Influencing feature-level vision and shapes deliverables through successful backlog partnership with Product/Technology.
• Serving as a functional escalation point and ensures timely resolution of issues requiring senior functional engagement.

Requirements

• Possess Bachelor's in appropriate field of study or equivalent work experience.
• Having Leave of Absence and Disability knowledge is advantageous in this role.
• Have experience producing high-quality documentation artifacts (process flows, use cases/user stories, traceability) and working with Agile methodologies.
• Demonstrate Knowledge in enterprise systems (Workday, Smartsheets, Jama, Jira).
• Have IIBA CBAP certification or equivalent.
• Demonstrate expertise in stakeholder management, including influencing and negotiation across business and technology leadership.
• Be an organized, analytical problem solver with impressive accuracy, follow-up, and inquisitive skills.
• Demonstrate successful time-management with the ability to work in a busy environment and manage multiple simultaneous priorities.
• Have compelling risk/issue leadership, identifies blockers early, escalates effectively, and drives cross-team resolution.
• Display dynamic written and verbal communication and documentation.
• Be able to take on more complex, high-profile projects that require multiple integrated systems with new customer-specific requirements.
• Demonstrate an ability to proactively manage multiple stakeholders across several departments to agree upon and deploy solutions.
• Have ability to provide consultative direction regarding technology or process solutions to help internal and external stakeholders understand options to meet requirements.

Benefits

• Options include a variety of health coverage options
• wellbeing and support programs
• retirement
• vacation and sick leave
• maternity, paternity & adoption leave
• continuing education and training
• several voluntary benefit options