Senior Technical Writer

Role Overview

• Write, review, and maintain technical product documentation for multiple products.
• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
• Develop and maintain a strong understanding of products and customer usage.
• Ensure usability of documentation by verifying a document’s content against the actual product.
• Adhere to technical documentation standards.
• Identify contradictions, technical omissions, and inaccuracies in documentation.
• Conduct and participate in technical reviews of documentation to ensure consistent quality of the documentation set.
• Contribute to setting standards and developing procedures for technical product documentation.
• Collaborate with peers to improve documentation development processes to increase efficiency and quality of product documentation.
• Review, edit, and proofread materials.
• Train and lead less experienced writers.

Requirements

• 10+ years of technical writing experience documenting software applications.
• Excellent writing and editing skills; strong organization skills.
• Has an inquiring mind with meticulous attention to detail.
• Ability to comprehend and explain complex content.
• Ability to formulate questions that focus on documentation omissions and inadequacies.
• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
• Ability to be creative in the preparation of documents while remaining compliant with company standards.
• Demonstrates strong computer skills and proficiency in help authoring, online documentation publishing, and desktop publishing tools.
• Demonstrates strong understanding and use of agile software development methodologies and source control systems.
• Ability to work independently with limited supervision.
• Excellent oral communication, presentation, and conflict-resolution skills.
• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
• Ability to effectively train, lead, and guide less experienced writers.
• Experience using MadCap Flare.

Benefits

• Semperis maintains office locations in several cities across the globe.
• Hybrid work model: Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.
• Equal opportunity employer.