Technical Writer

Role Overview

• Technical Writers are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions.
• Write, review, and maintain technical product documentation.
• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
• Develop and maintain a strong understanding of products and customer usage.
• Ensure usability of documentation by verifying a document’s content against the actual product.
• Adhere to technical documentation standards.
• Identify contradictions, technical omissions, and inaccuracies in documentation.
• Conduct technical reviews of documentation to ensure consistent quality of the documentation set.
• Contribute to setting standards and development procedures for technical product documentation.
• Collaborate with peers to improve documentation development process to increase efficiency and quality of product documentation.
• Review, edit, and proofread materials.
• Comfortable proactively seeking information from development teams.

Requirements

• 5+ years of technical writing experience documenting software applications.
• Excellent writing and editing skills; strong organization skills.
• Has an inquiring mind with meticulous attention to detail.
• Ability to comprehend and explain complex content.
• Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies.
• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
• Ability to use creativity in the preparation of documents while remaining compliant with company standards.
• Demonstrates strong computer skills, online documentation publishing, and desktop publishing tools.
• Experience using source control systems.
• Ability to work independently with limited supervision.
• Excellent oral communication skills, good presentation skills, and good conflict-resolution skills.
• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
• Experience writing content for rapid deployment (SaaS releases).
• Experience using MadCap Flare.

Benefits

• Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.