Program Manager

Role Overview

• Support execution of state government healthcare contract requirements, ensuring compliance with scope, deadlines, and performance standards.
• Track and monitor contract deliverables, milestones, risks, and issues; escalate concerns appropriately.
• Assist in interpreting contract language and ensuring relevant teams understand obligations and expectations.
• Maintain awareness of SLA metrics and collaborate with internal teams to drive performance and timely reporting.
• Assist in managing day‑to‑day client interactions, providing timely and professional communication.
• Prepare meeting materials, agendas, status reports, and follow‑up documentation for client and internal meetings.
• Support implementation activities with new clients or new contract components, ensuring tasks are completed accurately and on schedule.
• Serve as a reliable backup to senior PMs and Directors, supporting continuity of service and client satisfaction.
• Partner with leads across Operations, IT, Analytics, Quality, Compliance, Legal, and Finance to support coordinated contract delivery.
• Facilitate communication among internal stakeholders to ensure alignment on priorities, deadlines, and responsibilities.
• Assist in gathering, validating, and summarizing data for client requests, program reviews, and internal analysis.
• Contribute to the development and maintenance of project plans, process documentation, workflows, and dashboards.
• Track action items, monitor progress, and support issue identification and resolution.
• Support internal quality assurance initiatives and continuous improvement efforts.
• Maintain organized documentation, contract files, and client communications in accordance with company standards.

Requirements

• Team‑oriented: Works collaboratively and supports colleagues at all levels.
• Flexible & adaptable: Comfortable shifting between tactical tasks and strategic support.
• Proactive & resourceful: Anticipates needs and identifies solutions before issues escalate.
• Client‑service mindset: Balances professionalism with approachability.
• Detail‑driven: Ensures accuracy in documentation, reporting, and communication.

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.