Monitor and manage the coordination, planning, and execution of projects, focusing on engineering documentation such as LLD, NDD, DCN designs, Link Diagrams, and ATP documents.
Translate high-level designs into detailed engineering designs in collaboration with systems engineers.
Support field service technicians and site leads in achieving engineering objectives related to deployment and integration.
Interface directly with customers to deliver engineering designs and provide technical solutions, including synchronization and network design.
Make informed decisions impacting project scheduling, planning, and deliverables to ensure timely completion.
Resolve technical challenges and escalate issues when necessary, acting as the first point of escalation for field service technicians.
Ensure adherence to quality standards and technical documentation in all project phases.

Foundational knowledge in optical transmission systems (submarine, long haul, metro, DCI), control plane networks (L-0 and L-1), OTN, SDH, Ethernet technology, and network management systems.
Expertise in planning DCN networks.
Excellent written and verbal communication skills, coupled with strong analytical and teamwork capabilities.
Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field, with 2-4 years of experience.
Proven experience in field service engineering, particularly with telecommunications and networking equipment.
Proficiency in hardware installations and troubleshooting complex technical issues.
Familiarity with network management systems and related tools.

Field Service Engineer

Key skills