Serve in an administrative capacity by managing crucial back-office processes for the Customer Success and Post Sale teams.
Manage the end-to-end processing of Return Material Authorizations (RMA) and Equipment Return Authorizations (ERA).
Support Project Managers by accurately creating new System Implementation (SI) projects in the internal system.
Generate Purchase Orders (PO) for the Post Sale Teams to ensure timely procurement of necessary products and services.
Coordinate product and service backlog releases and execute date changes as directed by leadership and project schedules.
Assist in resolving issues such as credit holds, partial shipments, early shipments, and incorrect shipping addresses.
Take overflow customer support calls and take notes and provide basic guidance to customers.

Associate's Degree or equivalent professional experience in a business, administrative, or operations environment.
Demonstrated ability to follow multi-step procedures and track details accurately.
Proven capacity for persistence and effective problem-solving, particularly when facing process roadblocks.
Basic experience with enterprise resource planning (ERP) or customer relationship management (CRM) software (e.g., Salesforce, MAPICS is a plus).
Strong verbal and written communication skills to effectively coordinate with internal teams.

Operations Project Manager

Key skills