Field Operations Training Manager

Role Overview

• Manage, coach, and support a team of Advanced Autonomous Vehicle Operators across multiple site locations, ensuring they adhere to the highest standards of safety and professionalism.
• Support onsite operations management personnel to ensure operators are maximizing autonomous capabilities while maintaining strict safety protocols.
• Review and audit operator reports regarding vehicle behavior, software errors, and disengagements to ensure feedback is clear, effective, and actionable for engineering teams.
• Foster a diverse and inclusive team environment, resolving conflicts and championing career development for direct reports.
• Apply Adult Learning Principles to design, implement, and update training programs.
• Develop and maintain a library of training reference materials, Standard Operating Procedures (SOPs), and job aids that are accessible and up-to-date.
• Mentor Advanced Operators on how to effectively train and develop peers, establishing a scalable peer-mentorship program.
• Administer the Learning Management System (LMS) to assign courses, track completion rates, and manage certifications.
• Analyze training performance metrics to identify knowledge gaps and areas for operational improvement.
• Collaborate with the Senior Training Manager to evolve the scope of the training program as the technology and fleet size grow.

Requirements

• 3+ years of experience in Training Management, Learning & Development, or Operations Management.
• Demonstrated application of Adult Learning Theory (e.g., ADDIE, Kirkpatrick Model) in a professional setting.
• Hands-on experience administering an online LMS (e.g., Docebo, Canvas, TalentLMS) and proficiency in creating digital training materials.
• A clean driving record and a strong understanding of safety culture/protocol compliance.
• Strong emotional intelligence, conflict resolution skills, and the ability to give and receive constructive feedback.

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing