Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies.
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes).
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues.
Develop and review automated solutions leveraging DevOps principles, CI/CD pipelines, and Infrastructure as Code.
Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams.
Author highly detailed technical documentation, troubleshooting guides, and process improvements for internal and external use.

Bachelor’s degree in a technical field or equivalent experience demonstrating advanced expertise.
US Citizenship with active Secret clearance.
Industry-recognized certifications, including CompTIA Security+ (or higher, such as CASP or CISSP).
Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect).
10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas, with a proven record of resolving deeply technical issues and leading support for federal customers.

Principal Product Support Engineer, Clearance Required – Secret

Key skills