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Supervisor – Customer Service at RealTruck.Com | JobVerse
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Supervisor – Customer Service
RealTruck.Com
Remote
Website
LinkedIn
Supervisor – Customer Service
United States
Full Time
2 days ago
No H1B
Apply Now
About this role
Role Overview
Provide directional focus and manage performance activities of the Customer Service Team
Oversee daily coordination of work processes
Field customer calls and chats
Review support requests for warranty, returns, ship damage claims, installation support
Monitor KPI and SLA reports to assess team performance
Conduct interviews and provide recommendations on selections
Prepare and communicate performance appraisals
Review live and recorded calls for quality assurance
Provide technical guidance on product inquiries
Coordinate training activities for team
Maintain business relationships and study competitor pricing policies
Requirements
Bachelor’s degree is preferred
2 years of supervisory or management experience is preferred
1+ years of experience that require knowledge of fulfillment processes and procedures is preferred
Ability to foster teamwork
Proficiency with multilateral computer systems and technology
Ability to resolve conflict with ease and compassion
Ability to build relationships with vendors and carriers
Flexible schedule with availability to work weekends and holidays
Benefits
Medical, dental, and vision coverage
Company-paid life insurance and disability
401(k) with company match
Wellbeing days
Parental leave
Educational reimbursement
Referral bonuses
Exclusive employee discounts on RealTruck products
Apply Now
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