About this role

Lead, mentor, and develop a team of customer service agents
Foster a culture of collaboration, empowerment, and excellence
Deliver world‑class service to both internal and external customers
Partner closely with crossfunctional teams for escalations and process improvement
Review team performance data and maintain accurate documentation and reports
Schedule and conduct monthly team meetings, one‑on‑ones, and corporate communications

3+ years of subject matter experience including exhibiting leadership capabilities
3+ years customer service experience
1+ years working in a lead, SME or supervisor capacity within a customer service setting
Demonstrated team leadership and coaching ability
Strong client‑facing and communication skills
Solid understanding of customer service practices, systems, and policies
Skilled in root‑cause analysis and problem resolution
Professional written and verbal communication
High attention to detail; energetic self‑starter

Customer Service Supervisor

Key skills