Own and evolve digital servicing capabilities in support of key client types/segments
Focus on delivering client-centric solutions to support and enable client needs
Coordinate across data, cybersecurity, CRM, reporting, and operations to deliver integrated servicing journeys
Translate business and client needs into actionable epics, user stories, and measurable outcomes and key results, including metrics and success criteria
Cross-functional orchestration including managing cross‑team roadmaps, dependencies, risks, and architectural alignment