Serve as the chief HR point of contact for U.S. Customer Office teams, providing high-level guidance and support.
Partner with leaders and regional HR Partners to identify global interventions in organizational design, employee engagement, and retention.
Execute end-to-end talent strategies, ensuring alignment with Saviynt’s rapid growth and people strategy.
Drive the execution of the end-to-end pay and performance management program, guiding managers on goal setting, feedback, and equitable pay decisions.
Monitor HR program effectiveness through KPIs and ensure all plans align with business priorities.
Provide expert coaching on employee relations, including performance management and conflict resolution, aligned with company values and compliance.
Conduct thorough analyses of engagement surveys, exit data, and HR metrics to identify trends and make data-driven recommendations for improvement.
Partner with Learning & Development to identify training needs and with Talent Acquisition/Compensation for workforce and succession planning.
Actively contribute to Employee Engagement Events, Employee Assistance programs, and ESG initiatives

Bachelor’s degree in HR, Business, or related field; SHRM/HRCI certification preferred.
8+ years of progressive HR experience, specifically supporting customer-facing roles.
Proven track record in executing HR strategies within global teams and the flexibility to accommodate multiple time zones.
Highly analytical with the ability to interpret complex HR data to drive insights.
Strong business acumen with the ability to influence stakeholders across all levels.

HR Business Partner – Customer Office

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