Sales Admin – Executive Assistant

Role Overview

• Manage and organize our CRM systems (Workiz and Go High Level) daily — update job statuses, customer records, and pipeline stages
• Conduct customer follow-up calls, emails, and texts to confirm appointments, collect feedback, and recover lost leads
• Perform occasional cold outreach to prospective commercial clients using provided lists and scripts
• Ensure no leads fall through the cracks — every inquiry gets a timely response
• Generate reports from CRM data as needed
• Manage and schedule social media posts across platforms
• Assist with payroll processing and basic bookkeeping tasks
• Handle email and calendar management using Office 365
• Prepare simple reports, documents, and internal communications
• Support the operations team with scheduling, coordination, and follow-through on tasks

Requirements

• Perfect written and spoken English (light accent is acceptable)
• Experience with CRM platforms (Workiz, Go High Level, or similar service-industry CRMs preferred)
• Proficiency with Microsoft Office 365 (Outlook, Excel, Word, Teams)
• Strong organizational skills and attention to detail
• Self-starter who takes initiative without waiting to be told what to do
• Reliable internet connection and a quiet, professional work environment
• Available to work Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time
• Previous experience in a service-based business, home services, or franchise environment is a strong plus

Tech Stack

• Go

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off