Director of Internal Communications

Role Overview

• Strategic internal communications and change management advisor to senior leaders across the Americas region.
• Responsible for shaping and executing colleague communications and engagement strategies in the Americas customized by audience that align with our business goals and culture.
• Develop and drive an internal comms strategy for the Americas region: Conduct an audit of current communications approaches including audience segmentation and channel strategy.
• Develop an integrated and updated communications plan, socialize with key leaders, and execute.
• Craft leadership communications and guide engagement strategy across key Americas comms touchpoints including: ghost-writing, slide-writing, and/or key message development for Region leader(s).
• Lead change management and crisis communications: Lead Americas-specific communication, change-management, and activation on global firm priorities such as AI adoption and embedding of firm’s strategy and values.
• Collaborate with Marketing and Global Brand Center to help drive colleague engagement and education to embed the new Oliver Wyman brand identity.
• Advise leaders on crisis communication approaches, in collaboration with Oliver Wyman’s global internal communications team and Marsh corporate internal communications team.
• Provide advisory support on internal comms strategies to broader leaders in the Americas Region.
• Develop a toolkit of communication best practices to teach and guide Americas Practices leaders and their teams on their intra-practice communications.
• Drive continuous improvement and efficiency through measurement and AI: Establish a set of KPIs, a metrics dashboard and feedback mechanisms to assess engagement levels and the impact of initiatives.
• Drive efficiency through innovation and AI tools.
• Represent the firm’s commitment to effective internal communications and colleague engagement at senior leadership forums and regional meetings, acting as a trusted advisor and influencer.
• Oversee one direct report: Manager, Internal Communications based in New York City.
• Serve as a senior leader within the global internal communication team, helping to mentor other colleagues and drive a handful key global initiatives.

Requirements

• 15+ years of progressive experience in internal communications, marketing, colleague engagement, organizational development, or related fields, preferably within professional services or consulting firms.
• Demonstrated success working with senior-level executives as a strategic advisor.
• Strong expertise in designing and executing engagement strategies that drive cultural alignment and business results.
• Exceptional strategic communication skills, with the ability to craft and deliver clear, persuasive messages to diverse audiences.
• Proven change management experience and the ability to lead complex initiatives across multiple locations.
• Data-driven mindset with experience using engagement metrics and insights to inform strategy.
• Collaborative, empathetic leadership style with strong influencing and stakeholder management capabilities.
• Open to occasional travel within North America to support regional engagement activities and leadership meetings.
• Bachelor's degree required; advanced degree preferred.

Benefits

• health and welfare benefits
• tuition assistance
• 401K savings
• other retirement programs
• employee assistance programs