The Program Manager is a key driver of execution and ownership within the team, fostering a solution-oriented approach to problem-solving.
Partnering closely with Program Management, this role oversees the development, organization, and execution of program tools, deliverables, and project management processes to ensure alignment with AMS program objectives.
Responsibilities include documenting and maintaining procedures and artifacts for training and reference, leading training sessions for new and existing team members, and collaborating with project managers and stakeholders to identify knowledge gaps and continuous improvement opportunities.
The Program Manager also proactively manages program risks, coordinates resources, tracks performance metrics, and supports change management to ensure smooth implementation and ongoing program success.
In addition, the Program Manager performs regular program maintenance, quickly identifies and resolves issues by engaging the right stakeholders with urgency, and ensures quality and budget adherence.
This role facilitates clear communication across teams and stakeholders, drives process improvements, and aligns program goals with broader organizational priorities.

Understanding of the insurance brokerage business
Awareness of the impact and consequences of decisions affecting program objectives
Proven critical thinking, analytical, and problem-solving skills
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various program tools, processes, and procedures by deploying project management best practices
Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
Team player! Enthusiastic and engaging with an ability to work with a wide range of cross-functional teams and leaders
Minimum 3-5 years of experience in project management
Challenges the status quo to make process improvement recommendations
Experience working with Microsoft Office tool suite (PowerPoint, Teams, Outlook, OneNote) and project management software such as Smartsheet or Microsoft Project
Demonstrates a bias for action and a commitment to achieving sustainable results

AMS Program Manager

Key skills