Substance Use and Peer Program Manager

Role Overview

• Maintains expert knowledge related to pertinent content areas, new developments, and industry trends related to regulatory reporting, including but not limited to program fidelity, CMS and State Medicaid requirements, specialty topic areas, relevant specialty reporting, as well as new and developing program requirements.
• Integrates the principles and values of continuous quality improvement (CQI) throughout.
• Works with Regional Directors and County Managers to establish individual, team, and departmental goals with performance metrics in alignment with the organizations strategic plan, supporting mission and values.
• Serves as support for supervisors and team members unique program and process questions, communication of policy and procedure changes, and ensures general adherence to program fidelity.
• Supports county supervisors in the review and selection of new team members as well as the evaluation of employee performance.
• Establishes and conducts recurring team meetings and one-on-one meetings with staff.
• Develop internal training plans to enhance team members knowledge and create growth opportunities.
• Monitors and tracks team performance measures and goals related to program requirements.
• Provide reports to the Sr. Director, Intake and Specialty Programs as applicable.
• Collaborate with peer departments in meeting the needs of the clients and stakeholders within the mission, values, and goals of ISBH.
• Provides internal/external guidance, training, and assistance on clinical workflow, practice transformation and application of standards related to regulatory and industry reporting.
• Collects, analyzes, and composes reports for internal and external stakeholders.
• Liaisons with local judges and court systems within our service area.
• Builds referral network with court systems to ensure access to programs.
• Builds and maintains external and internal relationships to drive program growth, mutually beneficial solutions, and positive client experiences.
• Presents at various community, state, and national conferences/initiatives on behalf of ISBH as needed.
• Participates in marketing visits to assist with the evaluation of potential member workflows and structure.
• Positively represents the organization to potential customers, external stakeholders, and collaborating entities by integrating exemplary customer service in all aspects of work processes and outcomes.
• Other duties as assigned.

Requirements

• A bachelor's degree in chemical dependency, social work, education, counseling, psychology, public health, or related fields is required.
• Masters degree preferred.
• Licensed as CDCA, LCDC II/III, LICDC, LSW/LPC or LISW/LPCC/PhD/IMFT preferred.
• Four plus years of experience with increasing responsibility within an array of chemical dependency, behavioral health, and rehabilitation services.
• Experience working in the behavioral health field and/or working with multi-system youth and families required.
• Broad knowledge of community service systems.
• Commitment to a diverse, inclusive, and respectful workplace is required.
• Able to effectively communicate through verbal/written expression.
• Excellent organizational skills with the ability to manage deadlines within a fast-paced, high-volume environment.
• Experience working within Electronic Health Record systems.
• Must be able to operate in an Internet-based, automated office environment.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.