About this role
Role Overview
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
- Cultivate and maintain relationships with partners to work as one RBC team.
Requirements
- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
- Bilingualism (English and French) required.
- High level of reading, comprehension and speaking in both languages
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation.
Benefits
- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
- Flexible work arrangements and leaders who support your needs—both personal and professional.
- Opportunity to have real impact on the lives of our clients and the communities we serve.
- Working with an award-winning team