Lead Technical Security Analyst – Global Security

Role Overview

• Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on passwordless authentication (e.g., Secret Double Octopus), RSA Token, and Microsoft Entra ID
• Act as subject matter expert for passwordless journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels
• Monitor, triage, and resolve incidents while looking into innovative ways to solve & troubleshoot existing problem, including on‑call participation for production issues impacting login and access
• Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures
• Continuously identify potential issues, conflicts, and risks
• Create and maintain dashboard, knowledgebase and service catalog of supported items on an ongoing basis
• Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met
• Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries
• Analyze usage metrics and feedback to optimize user experience and adoption of passwordless authentication
• Mentor junior analysts and provide technical guidance on IAM tools and support processes
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables
• Establish strong working relationships within the team and across business units & platforms to build influence and impact with key business partners

Requirements

• 5+ years’ experience in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms
• Direct experience supporting passwordless or strong MFA solutions (e.g., RSA Token, Secret Double Octopus, Entra ID)
• Strong knowledge of IAM concepts such as identity lifecycle, RBAC, least privilege, and SSO
• Proven experience supporting Microsoft Entra ID, RSA Token and Active Directory in an enterprise environment
• Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau
• Strong troubleshooting skills across web, mobile, and endpoint environments
• Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting
• Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills
• Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously
• Experience working in ITIL processes
• incident, problem, and change management processes
• Experience in providing reporting solutions with the ability to work independently as well as within a team environment

Tech Stack

• Python
• ServiceNow
• Tableau

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies