Responsible for designing, developing, and integrating enterprise technology systems at every stage of their lifecycle
Support, maintain, develop, and optimize key functional areas, specifically in Azure and AWS Cloud Services
Work closely with Managed Service providers
Schedule direct activities to resolve escalated hardware and software problems
Focus on continual service improvement, identifying strategic opportunities for future cost savings and ways to further develop the infrastructure capability in line with Generali group standards
Manages and monitors all infrastructure and system installations, including configurations, testing and maintenance
Crafts custom scripts with the use of AI to increase automation and reduce required human interaction
Conducts high-level root-cause analysis for service interruption and establishes preventive measures
Monitors and tests application performance for potential bottlenecks, identifies possible solutions and works with developers to implement those fixes
Creates and maintains standard operating procedures and knowledge bases
Participates in the IT Engineering on-call support rotation
Serves as escalation point for End user support tier 3 issues

7+ years of IT experience
Solid business acumen and acuity
Advanced Cloud experience, preferably in Azure
AWS is a plus
Advanced scripting skills (e.g., PowerShell scripts and Python)
Advanced networking as it pertains to systems integration knowledge (OSI network layers, TCP/IP)
Advanced experience in the administration and performance tuning of application stacks
Highly developed understanding of Windows OS as primary and Linux Operating System as secondary
Advanced understanding of servicing computer hardware, both client and server
Advanced understanding of networking as it pertains to systems integration, computer and storage interaction, setup and user distribution networks
Advanced understanding of client/server and web applications
Advanced understanding of Entra ID, ADDS and 0365
Entra External ID is a plus
Understanding of Terraform (Infrastructure-as-Code) technology
Advanced understanding of Azure Virtual Desktops (AVD)
Understanding of IT security as it pertains to Cloud systems for tasks such as vulnerability management
Excellent written and verbal communication skills required
Excellent customer service skills
Self-motivated with the ability to take initiative and provide results
Ability to multi-task in a fast-paced environment
Organizational and prioritizing skills with the use of tools such as Jira for tracking and documentation
Fluent in English

Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Senior Infrastructure Engineer

Key skills