About this role
Role Overview
- Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
- Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
- Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
- Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
- Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
- Develop and implement client retention strategies, including timely Service Agreement Renewals.
- Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
- Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.
Requirements
- 6+ years of experience in the banking industry, with bank management and operations experience.
- Experience managing and growing relationships with large, complex financial organizations.
- Experience in strategic account planning experience with demonstrated success.
- Bachelor’s degree and/or equivalent combination of education, work history and military experience.
- Additional specialized training in banking would be great to have.
- Knowledge of Fiserv systems would be a plus.
- Fundamental knowledge of financial data processing systems and host-based computer systems would also be beneficial.
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.