Learning Technology Manager

Role Overview

• The CR Learning Technology Manager is responsible for scoping, building, and delivering relevant, compelling, and scalable learning experiences for global colleagues across business units, teams, and geographies.
• Aligns learning solutions to the global learning strategy through a blended set of modalities (virtual instructor-led training, train-the-trainer, documentation, digital learning, and light video).
• Owns and optimizes core learning technologies and related global processes to enable an effective, measurable, and continuously improving colleague learning experience.
• Manages Workday Learning support workflows (e.g., ServiceNow tickets) by responding to user issues, resolving requests requiring administrator action, and removing/reviewing required learning when needed.
• Produces and shares learning reporting for leaders; educates leaders on self-service reporting and request processes to improve efficiency and adoption.
• Owns the annual global compliance learning program end-to-end, including planning with Legal and Compliance, course updates and sourcing (internal learning team and/or Percipio compliance suite), campaign launch, global tracking, and executive reporting.
• Ensures coverage for non-Workday learning audiences (e.g., temporary staff, Asia, and other populations) through alternate systems or processes; maintains data integrity and audit readiness.
• Owns the Skillsoft Percipio relationship and contract in partnership with the learning and development team; manages vendor performance across compliance, business, leadership, and tech & development catalogs and oversees Workday Learning integration .

Requirements

• Bachelor's degree in Instructional Design, Learning & Development, Organizational Development, HR, Business, Education, or a related field from an accredited college or university preferred.
• Eight (8) years of related experience to include significant experience designing and delivering learning solutions in a global organization, including virtual instructor-led and blended learning approaches and a demonstrated experience owning or administering learning technologies (e.g., Workday Learning and/or comparable LMS/LXP) and managing vendor relationships and renewals, or equivalent combination of education and experience required.

Tech Stack

• ServiceNow

Benefits

• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.