The CR Learning Technology Manager is responsible for scoping, building, and delivering relevant, compelling, and scalable learning experiences for global colleagues across business units, teams, and geographies.
Aligns learning solutions to the global learning strategy through a blended set of modalities (virtual instructor-led training, train-the-trainer, documentation, digital learning, and light video).
Owns and optimizes core learning technologies and related global processes to enable an effective, measurable, and continuously improving colleague learning experience.
Manages Workday Learning support workflows (e.g., ServiceNow tickets) by responding to user issues, resolving requests requiring administrator action, and removing/reviewing required learning when needed.
Produces and shares learning reporting for leaders; educates leaders on self-service reporting and request processes to improve efficiency and adoption.
Owns the annual global compliance learning program end-to-end, including planning with Legal and Compliance, course updates and sourcing (internal learning team and/or Percipio compliance suite), campaign launch, global tracking, and executive reporting.
Ensures coverage for non-Workday learning audiences (e.g., temporary staff, Asia, and other populations) through alternate systems or processes; maintains data integrity and audit readiness.
Owns the Skillsoft Percipio relationship and contract in partnership with the learning and development team; manages vendor performance across compliance, business, leadership, and tech & development catalogs and oversees Workday Learning integration .
Requirements
Bachelor's degree in Instructional Design, Learning & Development, Organizational Development, HR, Business, Education, or a related field from an accredited college or university preferred.
Eight (8) years of related experience to include significant experience designing and delivering learning solutions in a global organization, including virtual instructor-led and blended learning approaches and a demonstrated experience owning or administering learning technologies (e.g., Workday Learning and/or comparable LMS/LXP) and managing vendor relationships and renewals, or equivalent combination of education and experience required.
Tech Stack
ServiceNow
Benefits
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.