Review and analyze program requirements to determine installation eligibility.
Manage, analyze, and report on program data to generate insights and track outcomes.
Collaborate with team members to complete program tasks and deliverables.
Support program participants by responding to inquiries and customer service calls.
Conduct virtual site inspections in line with industry best practices.
Support program success by meeting deadlines and assisting with future program needs.
Use Excel (VLOOKUP, XLOOKUP, IF statements) to analyze data, create reports, and improve process efficiency.
Communicate clearly and professionally in writing and verbally; fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.

Post‑secondary education in Environmental Studies, Architecture, Science, Sustainability, Accounting, or a related field.
0–2 years of relevant professional experience.
1+ year of customer service experience.
Energy efficiency experience considered an asset.
Strong Excel skills (IF formulas, VLOOKUP/XLOOKUP).
Excellent written and verbal communication skills, including the ability to work effectively with contractors.

Medical, Dental, and Vision Insurance with company premium assistance
Life, AD&D, and long-term disability coverage paid for by the company
RRSP company match
Paid vacation, sick and personal time
Paid company holidays
Paid Volunteer Time; giving back to our communities is important to us
Employee Referral Bonus Program
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to training opportunities to advance further in your career

Operations Analyst

Key skills