Credit Controller

Role Overview

• A key member of the Finance department ensuring customer receipts are received in line with targets, aged debt is within acceptable levels and customer and internal queries are resolved in a timely manner.
• Role requires a balance to explain our services and ensure our invoices adhere to customer payment processes whilst pro-actively chasing for payment and resolving delays.
• The ideal candidate will be adaptable and a team player, willing to use their own initiative to achieve common team goals.
• They will be required to manage their own portfolio of accounts and therefore prioritise their own workload effectively.
• A willingness to progress in the role is desirable and as such we would offer support towards a relevant credit control qualification.
• Dispatching sales invoices
• Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
• Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals
• Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
• Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
• Escalate non-payment of accounts debt recovery partner
• Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
• Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations
• Download bank receipts and allocate receipts to the customer account accurately
• Process direct debit collection files and ensure records are maintained in line with direct debit best practice
• Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms
• Allocate incoming customer e-mail queries in group inbox and respond to queries as required
• Timely updating of customer communications on various systems to ensure effective account management and visibility of status
• Provide weekly updates to management on overdue transactions
• Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting
• Update supplier bank details and check supplier payment runs following set procedures and internal controls
• Assist the audit fieldwork with the production of audit evidence
• Support the finance department with other tasks as necessary

Requirements

• Desirable experience: 2+ years’ experience working in credit control or a finance department
• Relevant experience considered: 2+ years’ experience working in customer services or administration role responding to customer queries and following set processes
• Ability to gain a good understanding of the Valpak business and customers payment processes
• Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
• Comfortable at escalating outstanding debt with customers and being assertive where required
• Confident verbal and written communications skills with ability to build relationships with internal and external contacts
• Attention to detail ensuring key data is input and documents attached where required
• Quick learner able to follow processes and workflows
• Strong work ethic and positive can-do attitude
• Self-motivated and ability to prioritise tasks to meet deadlines as required
• At least 5 grade A-C GCSE’s including English and Maths
• Good working knowledge of Office applications (Excel, Outlook, CRM)
• Understanding of finance transactions and processes
• Accurate and confident working with numbers

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP)
• up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives