Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats
Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have
Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience
Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams
Maintain accurate and up-to-date customer records in our CRM system
Meet and exceed customer service targets and goals set by the company
Continuously strive to improve customer satisfaction and loyalty

High school diploma or equivalent; post-secondary education in business or a related field is an asset
Minimum of 1 year of experience in customer service or similar position
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and experience working with CRM systems

Customer Service

Key skills