About this role

Creating detailed business plans to facilitate the attainment of goals and quotas
Managing the entire sales cycle from finding a client to securing a deal
Unearthing new sales opportunities through networking and turning them into long term partnerships
Presenting products to prospective clients
Providing professional after-sales support to enhance the customers’ dedication
Remaining in frequent contact with the clients to understand their needs
Responding to complaints and resolving issues aiming to customer contentment and the preservation of the company’s reputation
Negotiating agreements and keeping records of sales and data

Proven experience as an Account Executive, or in other sales/customer service role
Knowledge of market research, sales and negotiating principles
Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
A business acumen
Enthusiastic and passionate
BSc or BA in business administration, sales or marketing

Customer Service Representative

Key skills