Program Manager

Role Overview

• Lead all phases of the program lifecycle, including facility startup, ongoing operations, surge support, and eventual closeout.
• Ensure that detainee care, custody, and support services comply with National Detention Standards (NDS) and other federal regulations.
• Direct strategic planning and decision-making to meet contract requirements and Agency expectations.
• Supervise and support facility leadership teams and subject-matter experts across multiple disciplines.
• Act as the primary liaison with government officials, including the Contracting Officer (CO) and Contracting Officer’s Representative (COR).
• Oversee subcontractors’ performance, ensuring timely and compliant delivery of services.
• Conduct regular audits, inspections, and risk assessments to ensure contract compliance and mitigate operational risks.
• Provide accurate and timely reports to the CO, COR, and SOSi leadership.
• Implement corrective actions and contingency plans when required.
• Direct rapid staff mobilization and surge capacity planning to meet unexpected demand.
• Ensure adequate staffing, training, and resource allocation across the facility.
• Manage program budgets, track expenditures, and ensure efficient use of funds.
• Serve as the key point of contact for the customer and SOSi headquarters on all contract-related matters.
• Provide regular updates to leadership on performance, compliance, and risk status.
• Prepare closeout documentation, including final reports and lessons learned.

Requirements

• Bachelor’s degree in business administration, criminal justice, or a related field.
• Minimum of 10 years’ experience managing federal contracts in detention, correctional, or comparable environments.
• Demonstrated leadership experience managing large-scale, multi-subcontractor operations.
• Knowledge of Federal Acquisition Regulations (FAR), whole-of-government approaches, and sensitive systems like the Enforcement Alien Removal Module (EARM).
• Ability to obtain and maintain necessary federal security clearances (e.g., Tier 5 background investigation).

Benefits

• Standard business hours with additional on-call responsibilities as needed to ensure program success
• Collaborative setting involving daily interaction with government stakeholders, subcontractors, and internal SOSi teams
• Access to secure systems and confidential information; strict adherence to data protection and disclosure protocols required