Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance
Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
Resolve escalated problems and issues using solution knowledge and expertise
Resolve complex client concerns raised during installation, operation, maintenance or solution application
Collaborate with business owners and key stakeholders to define requirements and solutions
Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
Builds positive relationships with business operations, ITS leadership, and vendors
Provide routine support and maintenance support to current production, and non-production, applications as assigned
Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies
Strong interpersonal skills and proven leadership skills working with complex projects and cross-functional teams
Provide knowledge transfer and mentoring to team members as necessary
Requirements
Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience
Relevant experience of 5+ years within a healthcare environment
5 years' experience with Workday SCM
Understanding Workday DcDD file format and EIB
Workday certification preferred
Workday SCM, Epic Integration Experience with Allscripts conversion to Workday
Ability to assess data quality of item master
Able to establish and meet delivery dates
Ability to manage multiple projects and issues adjusting priorities as needed
Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously
Strong problem and issue resolution experience and create quality deliverables
Benefits
excellent salary
medical, dental, vision, life, short/long term disability insurance