Key skills
WorkdayLeadershipMentoring
About this role
Role Overview
- Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance
- Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
- Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
- Resolve escalated problems and issues using solution knowledge and expertise
- Resolve complex client concerns raised during installation, operation, maintenance or solution application
- Collaborate with business owners and key stakeholders to define requirements and solutions
- Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
- Builds positive relationships with business operations, ITS leadership, and vendors
- Provide routine support and maintenance support to current production, and non-production, applications as assigned
- Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies
- Strong interpersonal skills and proven leadership skills working with complex projects and cross-functional teams
- Provide knowledge transfer and mentoring to team members as necessary
Requirements
- Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience
- Relevant experience of 5+ years within a healthcare environment
- 5 years' experience with Workday SCM
- Understanding Workday DcDD file format and EIB
- Workday certification preferred
- Workday SCM, Epic Integration Experience with Allscripts conversion to Workday
- Ability to assess data quality of item master
- Able to establish and meet delivery dates
- Ability to manage multiple projects and issues adjusting priorities as needed
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously
- Strong problem and issue resolution experience and create quality deliverables
Benefits
- excellent salary
- medical, dental, vision, life, short/long term disability insurance
- PTO policy
- 401(k) with company match