Define the future-state architecture for change enablement systems, including workflows, data standards, and integrations
Own the system roadmap and enhancement backlog based on risk, operational value, and stakeholder input
Translate policy and operational requirements into system configurations, forms, templates, and approval models
Standardize how risk, impact, implementation steps, validation, and rollback plans are captured
Establish configuration governance including intake, design standards, testing, release management, and documentation
Design and maintain integrations with related systems such as CMDB, incident, problem, identity, and reporting platforms
Ensure proper access controls, role design, and segregation of duties
Maintain data quality standards and ensure the system serves as a dependable system of record
Deliver reporting and insights on change quality, cycle time, compliance, and trend analysis
Lead working groups to resolve cross-functional design decisions
Develop playbooks, job aids, and training materials to drive adoption

5+ years of experience in data center or critical operations environments
5+ years of experience in change enablement or change management programs
Strong expertise in ITIL change practices, including governance and control design
Experience designing workflows, approval models, and system governance frameworks
Strong understanding of CMDB fundamentals, configuration item modeling, and impact analysis
Experience designing integrations between change, incident, problem, and asset systems
Experience defining KPIs such as change success rate, emergency rate, and lead time
Strong written documentation and executive communication skills
Proficiency with Microsoft Office tools
ITIL certification (Preferred)
Bachelor's degree in a related field (Preferred)
Experience with ServiceNow architecture including ITSM modules, workflow configuration, and role-based access design (Preferred)
Experience implementing automation-first change models (Preferred)

Generous Benefits Package
Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Senior Change Enablement Systems Architect

Key skills