Home
Jobs
Saved
Resumes
Call Center Representative at Randstad Digital Americas | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Call Center Representative
Randstad Digital Americas
Remote
Website
LinkedIn
Call Center Representative
United States
Full Time
11 hours ago
H1B Sponsor
Apply Now
Key skills
Salesforce
CRM
Communication
Decision Making
About this role
Role Overview
Provide assistance to our clients through phone calls and emails.
Responsible for answering their queries efficiently and in a timely manner.
Provide all the necessary information to the clients while adhering to our company policy and procedures.
Troubleshoot any issues faced by the clients faster.
Maintain cordial relationships with customers.
Maintain database by updating customer information on daily basis.
Explain new features to the customers and answer their questions.
Write communication scripts for inbound calls.
Keep the team informed about customer calls and demos on a regular basis.
Requirements
Bachelor degree in Business Administration or relevant field
2 years of experience of working as a Customer Services Representative or Call Center Representative
Proficient in English with extraordinary communication and interpersonal skills
Familiar with CRM like Zoho, Hubspot or Salesforce
Knowledge of MS Office
Efficient in achieving targets
Should be a team player
Excellent organizational skills
Good decision making abilities
Apply Now
Home
Jobs
Saved
Resumes