Call Center Representative

Role Overview

• Provide assistance to our clients through phone calls and emails.
• Responsible for answering their queries efficiently and in a timely manner.
• Provide all the necessary information to the clients while adhering to our company policy and procedures.
• Troubleshoot any issues faced by the clients faster.
• Maintain cordial relationships with customers.
• Maintain database by updating customer information on daily basis.
• Explain new features to the customers and answer their questions.
• Write communication scripts for inbound calls.
• Keep the team informed about customer calls and demos on a regular basis.

Requirements

• Bachelor degree in Business Administration or relevant field
• 2 years of experience of working as a Customer Services Representative or Call Center Representative
• Proficient in English with extraordinary communication and interpersonal skills
• Familiar with CRM like Zoho, Hubspot or Salesforce
• Knowledge of MS Office
• Efficient in achieving targets
• Should be a team player
• Excellent organizational skills
• Good decision making abilities