Call Center Representative

Role Overview

• Supports the Call Center Team and internal departments by advocating on behalf of members.
• Helps members navigate through the managed care system.
• Responsible for the resolution of customer inquiries through multiple channels.
• Data entry to maintain computer systems.
• Upkeep of resources to remain current.
• Coordination of special projects and events.

Requirements

• 2 years customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.
• Experience in a Healthcare setting (preferred).
• Customer service experience in a managed care environment (preferred).
• IDX experience (preferred).

Benefits

• Health care benefits (medical, dental, vision)
• Retirement 401(k) Savings Plan with employer matching
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources