Senior Benefits Administrator

Role Overview

• Administer health & welfare, retirement, time‑off, insured, and voluntary benefits across the U.S. and international markets (EMEA, APAC, LatAm).
• Manage eligibility, enrollments, life events, terminations, and data corrections with accuracy and timeliness.
• Maintain data integrity; troubleshoot eligibility rules, life‑event logic, and HRIS/payroll interfaces.
• Support global renewals, plan implementations, vendor transitions, and data feed testing.
• Maintain plan documents, SPDs, SBCs, notices, and country‑specific evidence of coverage.
• Manage day‑to‑day relationships with carriers, benefit administration platforms, and brokers.
• Monitor vendor performance, SLAs, and data accuracy; lead regular reviews and corrective actions.
• Support market reviews, benchmarking, renewals, and RFP processes.
• Ensure global compliance across ERISA, ACA, HIPAA, COBRA, GDPR, and local statutory requirements.
• Support audits, nondiscrimination testing, and SOC/ISAE controls.
• Maintain SOX‑ready processes, SOPs, and documentation.
• Administer U.S. leave of absence and workers’ compensation programs; manage cases and partner with Prudential and Health & Safety.
• Ensure accurate payroll processing for all leave types.
• Administer 401(k) funding and reporting; ensure accuracy and timely contributions.
• Oversee benefits invoicing and ensure on‑time payment to suppliers.
• Partner with Payroll on deductions, arrears, refunds, taxable benefits, retroactivity, and reconciliations.
• Serve as the primary escalation point for benefits and leave inquiries, maintaining SLAs and service quality.
• Draft and deliver clear, empathetic communications including guides, FAQs, microsite content, orientation materials, and open enrollment collateral.
• Facilitate benefits orientations, webinars, and country‑specific education sessions.
• Lead the annual open enrollment process end‑to‑end.
• Manage wellness program strategy, engagement, and vendor-supported programming.
• Analyze program utilization, cost trends, and data insights to drive improvements.

Requirements

• 5–7+ years progressive U.S. benefits administration experience; 2+ years supporting international benefits preferred.
• Global benefits exposure across EMEA/APAC/LatAm; experience with non‑U.S. retirement plans (e.g., UK pension).
• Experience with renewals, RFPs, benchmarking, or M&A integration.
• Demonstrated vendor/ben‑admin platform experience including EDI/API file management.
• Hands‑on HRIS experience (e.g., Workday) and experience with case/ticketing systems.
• Bachelor’s degree in HR, Business, Finance, or equivalent experience.
• Preferred certifications: CEBS, GBA, CBP, PHR/SPHR, SHRM‑CP/SCP.
• Strong knowledge of U.S. regulations (ERISA, ACA, COBRA, HIPAA) and familiarity with international statutory frameworks; comfortable partnering with Legal/Privacy on GDPR.
• Advanced Excel/Google Sheets skills (lookups, pivots, audits) and strong data quality discipline.
• Ability to collaborate across global time zones; occasional early/late meetings.

Benefits

• 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora’s FlexTime policy.
• 80 hours of Exempt Sick time.
• 2 weeks paid parental leave.
• Generous discount portal only available to Incora employees via Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• 401K plan with company match.