Associate Project Manager, Client Services

Role Overview

• Partner with the Communities Delivery leadership team to staff client account teams.
• Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals.
• Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals).
• Collaborate with the Growth team to plan staffing for new opportunities.
• Connect the dots between team communication and data, proactively anticipating next steps.
• Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback.
• Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail.
• Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness.
• Build a broad understanding of C Spaces departments, work products, and ways of working.
• Handle confidential information with discretion.
• Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership.
• Oversee freelancer assignments, track budgets, and evaluate performance.
• Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who keeps the trains on schedule.
• Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery.
• Develop and manage project timelines and budgets.
• Support management of account scope and project pricing.
• Coordinate onboarding for new team members, including access to resources and training on workflows.
• Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines.
• Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners).

Requirements

• 1-3 years of experience in project management, program management, or executive support within a professional services environment.
• Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation.
• Skilled at capturing comprehensive, actionable notes from live conversations.
• Strong verbal and written communication skillsclear, confident, and adaptable for different audiences, both internal and external.
• Ability to shift tone across contexts: casual, client-facing, and company-wide.
• High-touch communicator who provides timely, detailed updates and follows up consistently.
• Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint.
• Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively.
• Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements.
• Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs.
• Experience with project management or resource management software is beneficial but not required; willingness to learn is key.
• Openness to exploring, testing, and encouraging adoption of new technologies and systems.

Benefits

• Medical, Dental, and Vision Insurance large national carriers (domestic partner coverage included)
• 401(k) with Company Match no vesting period; bi-weekly contributions
• Flexible PTO encouraged to take at least 3 weeks of true vacation time
• Paid Parental Leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work virtual-first workforce with employees in most states