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Supervisor, Global Travel Operations at Cloudinary | JobVerse
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Supervisor, Global Travel Operations
Cloudinary
Remote
Website
LinkedIn
Supervisor, Global Travel Operations
United States
Full Time
6 hours ago
Apply Now
Key skills
Communication
About this role
Role Overview
Day to day supervision of the travel advisor team
Real time monitoring omnichannel communication
Escalation for issues and questions
Queue management and task distribution
Customer resolution search
Provide back-up assistance during high volume
Optimizing scheduling and staffing levels
Quality assurance
Training and process development
Special projects, requests
Build and maintain traveler relationships, most importantly trust.
Consistently demonstrate thorough knowledge of clients travel program, policy, travelers, and unique features.
Develop strong rapport with supplier partners and always maintain a high level of professionalism
Exceed service level targets and track KPI’s
Ensure client and customer objectives are being met.
Requirements
Minimum of 5 Years Corporate Travel operational experience required.
Minimum of 3 years Supervisor or Management experience required.
Team scheduling optimization management.
Expertise in Omni-channel Telephonic systems – Phone, Email and Chat
Thorough knowledge Sabre GDS?and online booking tools.
Technology savvy and open minded to a new travel ecosystem.
Expertise in Travel Management Company Mid-Office systems.?
Knowledge of Travel Management Company Back-Office systems?
Competency in Microsoft products; Word, Excel, PowerPoint?
Ability to work nights and weekends, as needed.
Industry knowledge a plus (understanding of different booking channels, etc..).
Ability to multi-task and manage omni-channel communication flows.
Strong communication and interpersonal skills.
Understands and adheres to the sense of urgency required for corporate travel.
Problem-solving abilities and a customer-first mindset.
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Apply Now
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