Lead Technical Strategy and Solution Architecture
Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
Identify areas of further system integration (API etc.) and assist with configuration
Build, document and execute tailored technical onboarding and adoption plans
Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
Monitor and report on Platform usage patterns and performance.
Provide Validation and Health Check reports for existing customer environments
Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.

Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
Experience with ServiceNow, ServiceNow integrations and API integrations
Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
Experience with large-scale environments (10,000+ endpoints) is highly desirable.

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and casual dress code

Technical Account Manager

Key skills