Director, Enterprise Applications

Role Overview

• Develop and own the enterprise applications strategy and multi-year roadmap, aligned with ECI's business and technology objectives.
• Assess the current application landscape (Workday, Salesforce, M365 and related tools), identifying gaps, redundancies, and modernization opportunities.
• Build business cases and ROI analyses for major initiatives (e.g., new modules, platform expansions, consolidations, or replacements).
• Partner with the CIO and IT leadership to ensure enterprise applications support ECI's scalability, customer-centricity, and operational efficiency.
• Maintain a portfolio view of all enterprise applications, including ownership, cost, usage, lifecycle status, and risk.
• Make retain/enhance/consolidate/retire recommendations to optimize business value and total cost of ownership.
• Own key vendor relationships (Workday, Salesforce, Microsoft, and other major SaaS providers); oversee contracts, renewals, and license management.
• Ensure alignment of tools and platforms with enterprise architecture and security standards.
• Lead or oversee enterprise application projects: implementations, major upgrades, module rollouts, and cross-application initiatives.
• Establish and manage intake and prioritization processes for enhancements and new requests in collaboration with business stakeholders.
• Ensure high-quality project execution (requirements, design, configuration, testing, training, cutover, and post-go-live support).
• Drive effective change management, including stakeholder communication, impact assessment, user training, and adoption strategies.
• Ensure the reliability, performance, and security of enterprise applications, meeting or exceeding SLAs.
• Oversee application support processes: incident management, service requests, and problem management across Workday, Salesforce, M365, and related systems.
• Champion continuous improvement, identifying and delivering enhancements that streamline processes, reduce manual work, and improve user experience.
• Serve as a trusted partner to leaders in Finance, HR, Sales, Marketing, and Operations, translating business needs into scalable system solutions.
• Facilitate cross-functional collaboration to harmonize and standardize processes where appropriate, leveraging out-of-the-box capabilities before customizations.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent experience.
• 10+ years of progressive experience in IT or enterprise applications roles.
• 5+ years in a leadership/management capacity, including managing managers and distributed teams and/or contractors.
• Significant hands-on or leadership experience with at least two of the following platforms (more is a plus): Workday (HCM and/or Finance), Salesforce (Sales Cloud, Service Cloud, CPQ, or related clouds), Microsoft 365 (including governance and adoption at scale).
• Demonstrated success delivering large-scale SaaS application projects (implementations, major upgrades, or transformations) in a growing organization.
• Strong understanding of core business processes across Finance, HR, Sales, and Marketing, and how they are enabled by enterprise applications.
• Proven ability to partner with senior business leaders, manage competing priorities, and make data-driven decisions.

Tech Stack

• Cloud

Benefits

• Hybrid 23 days per week in the office
• Remote (U.S.-based)