Legal Customer Service Representative

Role Overview

• Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
• Working with collections agencies via phone to obtain documentation of settlements.
• Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
• Uploading these documents to our system.
• Other ad hoc tasks as needed.
• This is a heavy client facing role in a call center structure.
• This role will be based from your home between 11am EST
• 8pm EST (after completing 6 weeks of onboarding in a hybrid capacity 9am EST -6pm EST). Candidates must be located within a commutable distance to New York, NY 10038.

Requirements

• Minimum of 1-year office support experience
• Possess superior organizational and time-management skills
• Must be computer literate: Ability to easily learn the Firm’s case management software
• Highest ethical standards and professional integrity
• Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
• Fluent in Spanish a plus
• Experience with Salesforce a plus

Benefits

• Compensation is competitive and commensurate with expertise and previous experience
• Training & Guidance
• Medical, Dental & Vision Benefits
• 401K Benefits with Employer Match
• Paid Time Off (PTO)
• Business Casual Dress Code
• An incredible team of smart and supportive people!