Continuously monitor credit card and payments transactions for unusual or suspicious activity using advanced fraud detection tools and platforms.
Configure and optimize fraud detection rules, thresholds, and scoring models to improve detection accuracy and reduce false positives.
Investigate fraud alerts, queues, and case escalations to determine the legitimacy of flagged transactions.
Analyze transaction patterns to identify emerging fraud trends, typologies, and regional modus operandi.
Develop, implement, and continuously improve fraud prevention strategies, controls, and procedures.
Stay updated on the latest developments in fraud trends, technologies, and regulatory requirements within the region.
Communicate with customers to verify suspicious transactions and provide guidance on fraud-related concerns or disputes.

Bachelor's degree in Finance, Criminal Justice, Business Administration, Information Technology, or a related field
Minimum of 5+ years of experience in fraud prevention and risk management within the fintech or financial services industry.
Strong knowledge and experience in TSYS, fraud rule writing and analytics required.
Proven ability to implement effective fraud prevention strategies.
Advanced knowledge of fraud detection tools and technologies.
Advanced knowledge of SQL / Python program for data mining.
Relevant certifications such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) are highly desirable.

Manager, Enterprise Risk Management

Key skills