Serve as the primary point of contact for all internal IT requests and incidents.
Provide prompt, professional technical support to team members at all levels (employees, executives, and board members), resolving hardware, software, and access issues across Mac, Windows, and mobile devices.
Administer our core IT systems and user accounts with precision.
Manage identity and access through Okta and maintain our Google Workspace environment.
Oversee the lifecycle of IT assets and tools.
Diagnose and troubleshoot technical problems across a variety of systems and applications.

2+ years of experience in IT support, helpdesk, or system administration roles, preferably in a remote or hybrid team environment.
Strong familiarity with Okta for identity management and SSO, Google Workspace administration, and common startup tools like Slack and cloud-based SaaS applications.
Hands-on experience managing and troubleshooting both Mac and Windows environments is required.
Solid background in basic cybersecurity and IT infrastructure.
Excellent communication and interpersonal skills.
A Bachelor’s degree in Information Technology, Computer Science, or equivalent experience is preferred.
Relevant certifications (e.g., CompTIA A+/Network+, Google IT Support, or Okta Certified Administrator) are a bonus.

Real Impact & Ownership: Opportunity to shape a product and brand at the forefront of fashion-tech innovation.
Visionary Team & Exposure: Work side-by-side with a passionate founding team and collaborate with industry visionaries.
Creative Freedom & Innovation: Join a high-growth startup environment that celebrates bold ideas and moves at lightning speed.

IT Support Specialist

Key skills