Provide UKG Ready support and stellar customer service to our clients and internal employees
Provides clients with telephone and online support
Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner
Escalate issues to Management and seek additional support if needed in order to expedite the resolution
Assists in the development of support plans for clients
Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs
Leads discovery sessions with customers to define requirements
Configures and build WFR modules to meet customer requirements
Owns the Kronos platform and maintain relationship with Kronos support
Stays up-to-date on the latest product features, functionality and new releases and be active in Kronos support community
Acts as the subject matter expert both internally and with customers
Builds delivery best practices and processes by leveraging your implementation and consulting experience
Provides support to relationship managers

Bachelor's Degree in Computer Science or related field from an accredited four-year college or university or equivalent work experience
Minimum of two (2) years of experience in UKG Ready (Formerly Kronos Workforce Ready)
Ability to lead complex and customer facing software implementations
Ability to work in a fast-paced team environment
Demonstrated ability to troubleshoot technical issues
Proven ability to configure software
Excellent communication skills (both speaking and writing)
Ability to work independently as well as on a team
Excellent analytical and time management skills
Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
Proficient in the latest web technologies and working knowledge of various operating systems
Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs
Able to work efficiently and manage workload independently
Able to use basic office equipment, including copy machine, personal computer, and fax
Sit for long periods of time performing sedentary activities
Stand, stoop, and kneel to file for long periods of time
Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

HRIS Support Specialist

Key skills